Krome Celebrates 15 Years of Excellence, Innovation, and Trusted Partnerships

Celebrating 15 Years of Krome

1st November 2024 – Krome Celebrates 15 Years of Excellence, Innovation, and Trusted Partnerships

Krome Technologies is proud to celebrate our 15th anniversary, marking a journey of remarkable growth, client-focused innovation, and an unwavering commitment to quality and trust.

Having initially built the services division of a hardware business in 2007, our management team completed a buyout in 2009, laying the foundation of today’s company with a team of just 22 employees, working out of modest rented offices in Walton-on-Thames.

Over the past 15 years, we’ve transformed from these humble beginnings into an IT solutions provider approaching £25 million in revenue, with 131 dedicated staff and offices across the UK, Europe, and the United States. Known for our technical expertise and reliability, we’ve earned the trust of leading brands worldwide by delivering IT solutions that support and elevate their business goals.

Our Journey of Expansion and Success

Our journey officially began on November 1, 2009, with a small but skilled team and a first-year turnover of £6.4 million. By 2011, we had outgrown our Walton-on-Thames office and moved to larger premises in Addlestone, along with a satellite facility in Manchester, to support our expanding workforce. By Year 3, our commitment to high-quality, tailored IT solutions drove our turnover up by an impressive 40% to £11.2 million. During these early years, we secured crucial industry accreditations, achieving HP Gold and Dell Premier Partner status, affirming our position as a trusted partner in the competitive IT landscape.

As we continued to grow, excellence remained at the core of what we do. By 2016, we earned the prestigious Microsoft Gold Certification, distinguishing ourselves further through a rigorous assessment process that validated our technical expertise. That same year, our commitment to quality and innovation was recognised by a Storage Virtualisation and Cloud (SVC) Award. In 2017, we solidified our industry position by achieving Dell Platinum Partner status and ISO 9001 certification, underscoring our dedication to high standards in quality management and client service.

“When we founded Krome in 2009, we were driven to prove we could build something remarkable on our own. Those early, ‘bootstrapped’ years were incredibly challenging, but thanks to the support of exceptional clients and strong partnerships across the channel—from distribution to direct vendor relationships—we persevered and grew into the company we are today."

Rupert Mills, CEO and Co-founder of Krome

Growth and Resilience in Challenging Times

In 2018, responding to growing demand, we expanded our UK presence by acquiring a larger office in Manchester and establishing a dedicated team in Edinburgh focused on the financial sector. Shortly afterwards, we further strengthened our UK operations by purchasing a new, much larger headquarters in Chertsey, Surrey, enabling us to better accommodate our expanding team and client base.

Our resilience was especially evident during the challenges of 2020, a year that tested businesses worldwide. Despite the pandemic, we achieved a remarkable 15% growth in turnover, reaching £18.3 million, driven by increased demand for managed services and cloud-based solutions.

In 2021, we reinforced our commitment to security and quality by achieving the ISO 27001 Security Standard, underscoring our dedication to safeguarding client data. Furthering our commitment to forward-thinking practices, we joined the Tech Zero Taskforce in early 2022, pledging to enhance operational efficiency and reduce our environmental impact.

In June 2022, we reached another milestone by achieving Microsoft Direct CSP (Cloud Solution Provider) status, allowing us to directly purchase and manage Microsoft products for our clients, overseeing the entire customer lifecycle from billing to support. This achievement supports our growth in managed services and strengthens our role as an end-to-end IT solutions provider.

Recognising the need for continuous support and security, we launched 24×7 operations in 2022, establishing a fully staffed Security Operations Centre (SOC), Network Operations Centre (NOC), and helpdesk services at our Chertsey headquarters. This move has been instrumental in supporting our managed services growth, enabling us to attract and retain clients who rely on uninterrupted IT services and robust cybersecurity.

Global Reach and Expansion

Over the past 15 years, we’ve grown from a single-office operation to a global entity with international reach. Following strong demand for our services in Europe, we opened a formal office in the Netherlands, Krome Technologies BV, in 2022. Our first year saw Krome BV reach €1.3 million in turnover, a testament to the demand for our expertise and readiness to serve clients across Europe.

In 2023, we expanded further, opening Krome Technologies LLC in North America to serve clients across the U.S. states, including Florida, California, Texas, New York, and New Jersey, to better support clients with international operations.

Reflecting on this expansion, Rupert Mills stated:

“Our recent growth into North America, combined with strong, lasting relationships with many of our original clients—who have grown alongside us—positions us well for the next phase of our journey.

Our technical expertise and dedication to quality have been strengthened through continued investment in certifications. In 2023, we achieved CREST certification for our SOC and vulnerability assessment services, a rigorous standard that reinforces our capabilities in cybersecurity. These global expansions and certifications position us as a trusted partner for organisations with multinational operations and a leader in end-to-end IT solutions.

A Trusted Partner to Leading Brands

Krome has built long-standing relationships with some of the world’s most prominent brands, consistently delivering customised, high-quality IT solutions that meet evolving demands. With clients such as Bupa, Sainsbury’s, Klesch & Company, Otsuka Pharmaceuticals, and First Community Healthcare, we’ve established ourselves as a trusted partner to organisations across diverse sectors. These partnerships highlight our dedication to client service and dependability and reflect our commitment to providing IT solutions that enable clients to achieve their goals confidently.

Recognition and Commitment to the Future

Beyond financial growth and global expansion, we’ve received industry recognition for our contributions to the technology sector. In 2024, our dedication to knowledge-sharing was acknowledged with a Gold Viddy Award for our “Tech IT Out” podcast, which informs listeners on the latest IT trends. We were also recently shortlisted for “Reseller of the Year” in the £20m+ category at the 2024 Stockies awards. Our commitment to maintaining high standards was reinforced with our ISO 27001:2022 certification, underscoring our dedication to robust information security practices.

“Celebrating 15 years of Krome, I am deeply grateful to the exceptional individuals who make up this company. Every milestone we've achieved is a direct result of their dedication, talent, and belief in our vision. From those who have been with us since the start to those who’ve joined us along the way, each member of our team has been essential to our success. Krome is more than just a provider of IT solutions; we’re a community, and I am thankful for the role each person has played and will continue to play in our journey forward. Our journey has been marked by growth, innovation, and the drive to exceed expectations. Celebrating 15 years is a chance to reflect on how far we’ve come and reinforces our commitment to the highest standards of service. I’m immensely grateful for the support and trust that has brought us to where we are today, and I’m confident our dedication to progress and quality will lead us to an even more promising future."

Sam Mager Commercial Director and Co-founder of Krome

As we celebrate this milestone, we look to the future with optimism and a commitment to further expanding our services while maintaining the values of excellence, trust, and client-centric innovation that have defined our journey. Many of our original team members remain central to our success, exemplifying the dedication, expertise, and spirit that have been hallmarks of Krome over the past 15 years.

Rupert Mills concludes:

“We’ve made significant upgrades to our internal systems and processes throughout 2024, and welcomed new team members, and I’m excited to keep expanding and enhancing our capabilities in the years ahead. I’m incredibly proud to stand alongside a larger team that still includes many of our original members, who have been instrumental in bringing us to where we are today.

At the end of September, just before the end of British summertime, we celebrated our 15-year journey with an incredible team event—KromeFest! We transformed the occasion into our very own festival, complete with live music, fire performers, dancers, face painting, and all the excitement of a true festival experience. It was a fantastic evening for everyone, filled with fun and appreciation as we celebrated our achievements together. Our team is at the heart of everything we do, and without each and every one of them, none of our success over the past 15 years would have been possible.