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Your Priorities > Support User or IT Team

How can we help

With our offerings around user or infrastructure/cloud support, and managed services we can augment your team on a project basis, or as part of your long-term strategy.

Supporting enterprises across all verticals, our consultants will work with you to define which of our support offerings best meets your requirements so that you can rest assured that your systems are in safe hands.

  • Responsive IT Helpdesk: Krome’s in-house support helpdesk is located at our Head Office in Chertsey, Surrey. Offering efficient issue resolution via our 1st, 2nd, 3rd line, and Subject Matter Experts, with standard, enhanced and managed 24×7 plans available.
  • End-User Remote Support: Cost-effective end-user support, per user, per week, enhancing your team’s capabilities.
  • Solution Support: Three levels of support, inc 24x7x365, tailored to critical systems, ensuring appropriate coverage.
  • Online Support Portal: Secure ITSM portal for incident logging and tracking, offering full transparency.
  • Managed Services: From proactive monitoring to patch management, firmware upgrades to fault remediation, working alongside our SOC, our team will manage your environment giving you the freedom to focus on your other business initiatives.
  • Seconded Support: With our large technical contingent, we can provide you with highly skilled individuals on a full or part-time basis to work as an extension of your team.
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End User IT Support, 24x7 IT Support Services, Telecoms Solutions

Related Services

End User IT Support

Our End-User Support services provide your workforce with the assistance they need to overcome IT challenges.

Infrastructure Support

With our Infrastructure Support Service, you can rest assured that your IT infrastructure is in capable hands.

Outsourced IT

With our outsourced IT services, you can focus on growing your business with the confidence that your technology needs are in capable hands.

Secondment

Utilise our Technical expertise as your own onsite resource, for temporary, or part-time assignment.

24×7 Support

Our comprehensive 24×7 IT support services are designed to keep your business running smoothly around the clock.

Professional Services

In choosing Krome for IT Professional Services, you are choosing a partner dedicated to translating your technological aspirations into tangible, sustainable success.
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“Krome are a pleasure to work with. Speedy response times, and invaluable technical support at all times.”

Logicalis UK | Technology
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Contact us today to explore how our tailored solutions can align with your business priorities.